Senior Key Account Manager

- Serve as the primary point of contact for key clients, ensuring their needs are met and their expectations are exceeded;

- Develop and maintain long-term relationships with key stakeholders within client organizations;

- Understand clients' business objectives and challenges, providing tailored solutions to enhance their e-commerce cross-border operations;

- Monitor and analyze client performance metrics, providing insights and recommendations for improvement;

- Work closely with internal teams, including logistics, marketing, product development, and customer support, to deliver a seamless client experience;

- Provide feedback to product development teams based on client needs and market trends.

- Proven experience as a Key Account Manager or in a similar senior account management role, preferably in the B2B e-commerce sector;

- Strong understanding of e-commerce platforms;

- Excellent communication, negotiation, and presentation skills;

- Demonstrated experience working with technology teams and understanding of tech processes;

- Ability to build and maintain strong client relationships;

- Analytical mindset with the ability to interpret data and provide actionable insights.